Refund Policy

Last updated: May 2026

1. Overview

SaarSetu is committed to providing quality business consultancy services. This Refund Policy outlines the terms and conditions under which refunds may be provided for services rendered.

2. Non-Refundable Services

Most services provided by SaarSetu are non-refundable once initiated or completed. These include:

Company registration and incorporation services
Legal document drafting and review
Government filing assistance (GST, ITR, ROC, etc.)
Certification and compliance services
Consultancy and advisory services
Digital marketing and design services

3. Conditions for Refund Eligibility

A refund may be considered in the following circumstances:

Service Not Rendered: If SaarSetu fails to provide the agreed-upon service within the stipulated timeframe due to SaarSetu's fault.
Complete Service Cancellation: If the client requests cancellation before any work has commenced, a refund of 100% may be granted.
Partial Cancellation: If work has been partially completed, only the unused portion (less administrative costs) may be refunded at SaarSetu's discretion.

4. Refund Request Process

To request a refund, clients must:

Submit a written request to info@saarsetu.com with full details of the service and reason for refund
Include the transaction receipt and service agreement documentation
Submit the request within 30 days of service payment
Await SaarSetu's review and decision

5. Refund Processing Timeline

Upon approval of a refund request:

Refund approval will be communicated within 10-15 business days
Refund will be processed to the original payment method within 7-10 business days
Bank processing time for refund credit may take an additional 3-5 business days

6. Non-Refundable Items

The following are explicitly non-refundable:

Government fees and charges paid on behalf of clients (retained by government)
Third-party service fees (CA fees, notary charges, etc.)
Consultation fees for advisory services once provided
Premium or expedited service charges

7. Client Responsibility

Refunds will not be issued if:

The client provides incomplete or incorrect information
The client fails to provide necessary documents or cooperation
The client cancels after significant work has been completed
The service cannot be completed due to client's fault or government rejection

8. Special Services

For specialized services like pitch deck creation, AI solutions, or digital marketing, refund eligibility is determined on a case-by-case basis. Clients should discuss refund terms before service initiation.

9. Disputes and Escalation

In case of disputes regarding refunds, clients may escalate their concern to our management by sending details to info@saarsetu.com. We will attempt to resolve disputes amicably within 30 days.

10. Policy Changes

SaarSetu reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website.

11. Contact Information

For refund-related inquiries, please contact us at:

Email: info@saarsetu.com
Phone: +91 9213649229
Address: Office No. 1203, GANESH GLORY, near BSNL office, Jagatpur, Ahmedabad, Gujarat 382470

12. Disclaimer

This refund policy does not guarantee refunds in all circumstances. SaarSetu maintains the right to deny refund requests that do not meet the specified criteria.